![]() ![]() Sometimes the carrier needs some extra time to deliver the package. If the item you purchased isn’t time-sensitive, try waiting a day. ![]() See if someone else in your household or office accepted the package.We recommend that you try to locate the package before you start the refund process: If your order doesn’t arrive and your order qualifies, you’ll receive a full refund as part of Etsy’s Purchase Protection program. If you checked out as a guest, you can still reach out to the seller by replying to the receipt that was emailed to you after purchase. If your seller has included a tracking number, you can select Track your package at the top of the email. If you purchased an item using guest checkout, you’ll receive a confirmation email once your order has shipped. How to get your shipping status or track your order without an Etsy account If a tracking number for your item was not provided, contact the seller for help. Not all shipping methods include tracking information. The tracking status should update when the package arrives in the destination country. Some international or cross-border shipments won’t show tracking once the order leaves the departing country. If your seller used a shipping carrier not supported by Etsy, but has provided a tracking number for the order, you can find it by selecting View Receipt next to the order on your Purchases page. ![]() Select Track Package in the email notification to view the status of your delivery. You can also see shipping information in the shipping notification emails for your order. Select Track Package to see detailed information about your package’s status. If the seller used a shipping carrier that is directly supported by Etsy and has added a tracking number, you’ll see a Track Package button next to the order on your Purchases page. If you need clarification, go to your Purchases page and select Help with order. If the estimated delivery date has passed and your order still shows as Not shipped, it’s possible that the seller forgot to mark the order as complete on Etsy or hasn’t shipped it yet.
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